Casa San Gallito Hostel
Real reviews from fellow travellers
These are trusted reviews from guests who have actually stayed here. We hope you find them helpful.
Note: we only give a property a rating once it has received a minimum of 3 reviews.
- “ Do not go in this hostel ! there are bugs in rooms and nothing is clean ... We have take our luggage to search an other room in the town ! ”
- 29 Apr 2013 Patrick
“ Only one door between the street and the bedroom. Without any protection and security. In the morning we didn´t get breakfeast because nobody opened the door of the hostel and we had no key for the front door. You should think about a better system for te private rooms. ”
All Hostelworld's and web descriptions clearly indicate that our new private rooms are located in a separate building one block away from the main house, so there's no reason for this guest to say they didn't expect to stay one block away, when even in the written confirmation sent by Hostelworld this situation is indicated. Guests are provided with keys for the main house as well for the one where the privates are, this system has been working perfectly so far and guests appreciate the privacy and comfort of staying in a quieter house while still being able to enjoy all the facilities of the main house. Security is guaranteed with a safety lock in the street door and a different lock for the room's door, and staff is available 24 hours a day. This is the standard for hostels and b&b's around the world, not to mention that Queretaro is the safest city in Mexico. We don't understand why they say they weren't able to have breakfast when they actually had breakfast in the hostel. Also we don't understand if this was the issue they felt bad about, why they put bad ratings in all the other categories. Casa San Gallito staff is always worried about assuring our guest's comfort and well-being and we will continue working towards this commitment. All the good, and not so good, comments keep us working hard every day!!
- 05 Apr 2012 Christian