Centro Turistico Città di Bologna in Bergamo, Italy

Far outside the city, must take bus or taxi to get around..Very big pain! The staff was absolutely horrible.The bathroom door lock broke with one of our companions stuck inside - the manager tried to charge us 500 euro just to get him out!Try to make tourists seem out of place like they're doing a huge service for us.

Dear Sirs, in the website is well indicated location and bus timetable. The bathroom door wasn't broken, but your friend was unable to turn the key and to the get out!!! We should ask 500 Euro to broken the door and your friend was laughling about the situation.
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Colin, from USA ~ 12th Jan 2012