Citadel Youth Hostel in Paris, Israel

Dear Sir/Ma'am, I did NOT go to the Citadel as planned/Booked as something came up in my Personal life, so I CANCELLED. JAHIM AT THE HOSTEL CANCELLED BUT I COULD NOT FIND YOUR E-MAIL TO GET THROUGH TO YOU SO THAT I COULD GET MY MONEY REFUNDED "I "DID" PAY $1 FEE FOR INSURANCE IN CASE OF CANCELLATION. DID YOU REFUND MONEY FOR 3 NIGHTS AS I CANCELLED. REFER TO MR. JAHIM I WOULD LIKE ALL MY MONEY REFUNDED PLEASE. WILL BOOK AGAIN LATER WHEN MY PERSONAL BUSINESS IS OVER. Temima Lesser-Levin Temima, from USA ~ 4th Jan 2012

I've never slept in such an unconfortable and crapy bed. The toilets the showers and the kitchens are also terrible. The great staff and the wonderfull location could make for it (depending on your priorities) alfredo, from Italy ~ 1st Jan 2012

Location is great. The rooftop has fine views. A good hostel in winter but in the summer when travelers cram onto the rooftop in sleeping with only 2 or 3 showers/toilets, I'd avoid it then. In terms of accommodation the old city, the price is fine, and free internet access very handy. However, if you want your own room not a dorm, stay in East Jerusalem, there are 'real hotels' for the same price, ie. Capitol, with a great breakfast(included in price) a short walk to the Damascus Gate. Gregory, from Canada ~ 27th Dec 2011

We had a wonderful time in Jerusalem and your hostel was part of the reason. The only thing that I will negatively remember is that the bathrooms are not vented well and so there is a bit of a back draft into the living quarters. You'd be all big smileys if that were fixed. Thanks Karen, from USA ~ 2nd Dec 2011

It is advisable to get more utensils for the kitchen, also to have anpother policy for refunds.

I'm sorry you feel that way ,but you made a reservation for 2 different rooms on the same days and you were suppose to pay for the full reservation regardless if you are staying in it or not since you booked it ,but we did cancel it for you for no charge, it was not our fault at all, you are the one who made the booking ,so i do not understand why we need to change out our cancellation policy when we already did change it for you with your reservation and saved you from paying extra for a room you booked , so i hope you understand where we are coming from and not put the blame on us for a mistake you made . Thank you for staying with us and hope to see you back soon. Adam A
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Willem, from Netherlands ~ 1st Dec 2011

Really liked the hostel. Very good spot in thé old city, amazing atmosphere in the hostel, strongly recommend the double private room. Evgenia, from Bulgaria ~ 19th Nov 2011

The place in general was unclean. Dust and old dirt everywhere in both kitchens. Stoves and refrigurator where disgusting. The bathrooms where smelly and old soap on the walls made it a very unpleasent experience to take a shower. Some of the rooms where without real possibility of fresh air and we slept 9 persons in there. People slept everywhere. Having breakfast on the roof was between sleeping bags and madresses. Crouded. Anne, from Denmark ~ 28th Oct 2011