HI - Portland - Northwest in Cusco, USA

87%(Avg rating)

No Service Charge

I agree to the T&Cs

Customer Reviews

Displaying 1 to 10

of 29 reviews

87%

When we arrived we were told that our room's boiler has been acting up. For the first half of the first night is leaked steam and made the room very humid. However, Dakota was very nice about it and said it should be fixed asap and sure enough by the time we got back to our room the next from touring the city we didn't have another problem with it. Thank you!! The staff is always happy to help in any way. I never have any bad issues at this hostel. brance, from USA ~ 1st Feb 2012

90%

I was very happy with the Hostel. Everything was good, it was clean, close to public transport, they offered some activities, the breakfast was delicious (they offered local bread), the rooms were very clean and pretty big. Only thing was, I did not feel very welcome when I asked the staff about things and they seemed to be kind of pissed about my questions or issues (my key did not work). But this is only a very small issue!
Thanks for the review, Vera! Good to hear that you enjoyed your stay, our great location, the �delicious bread�, our activities, cleanliness�! However, you not feeling welcomed by our staff is not a small issue to us. We know we can�t get everything right for every guest, but we want to. We are travelers ourselves and we created this hostel with the aim to have a welcoming home on the road for travelers. If you pass through again, we hope you feel at home here!
Hide Owner Comments
Read Owner Comments
Vera, from Switzerland ~ 9th Jan 2012

Avg Rating

87% (29 Ratings)

Character: 87%

Security: 94%

Location: 88%

Staff: 85%

Fun: 77%

Cleanliness: 92%

63%

I have rated this hostel based on the dorm upstairs in the annexe which was COLD (no heating at all and staff uninterested), and in need of toilet lids/a repaint/new bunks/linen/blankets (all very worn)/carpet shampoo (it smelt)/stronger lighting. This should be priced as an ultra-budget option - it is worth no more than $15 per night (including ALL taxes. The second night I spent in the main house which was slightly better but still only average quality. Management should check out other host
Fiona, we�re sorry your stay with us was not so great. Generally our reviews and ratings are quite positive. We have hostelled ourselves through many countries and we created this hostel to be a great place for travelers while visiting our city. We know we can�t please all of our guests, but we do try. All the best in finding those great places that suit you as you travel on!
Hide Owner Comments
Read Owner Comments
Fiona, from Australia ~ 5th Jan 2012

70%

Clean enough, with a decent location. Second building had slight smell downstairs. Flet like we were on a school trip at times (lots of rules and regulations) one room to drink alcohol which stopes at 10. Far to little bathroom to bed ratio. Steve, from England ~ 26th Nov 2011

100%

Honestly felt so at home here at HI Portland NW. Desk staff was extremely knowledgeable and helpful. Met such fun and genuine people. Situated in a great neighborhood and very close to surrounding ones. Had so much fun! Could not recommend this hostel enough! Lauren, from Canada ~ 22nd Nov 2011

100%

Literally nothing to complain about.What a great place. Thanks! Jordan, from USA ~ 12th Nov 2011

87%

A nice Hostel within the Downtown area, a fair walk from the Amtrak and Greyhound but still walkable. Randall, from USA ~ 16th Nov 2011

63%

not THAT close to downtown walls really thin, so you can hear people walking about no personal reading lights, so the one person in our room reading, had the light on well after everyone tried to go to sleep lockers in the room are a bonus. recommend the hostel institute a "lights off by" like the hostel on SE Hawthorne JoAnne, from USA ~ 6th Oct 2011