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HI - San Francisco - Downtown Hostel

312 Mason Street, San Francisco, USA, Distance from city centre: 0.2km

Rating: 85% from 113 reviews

  • 84%Atmosphere
  • 86%Staff
  • 83%Security
  • 83%Cleanliness
  • 92%Location
  • 83%Value for money
  • 82%Facilities

Real Reviews

Real reviews from fellow travellers

These are trusted reviews from guests who have actually stayed here. We hope you find them helpful.

Note: we only give a property a rating once it has received a minimum of 3 reviews.

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  • The hostel itself is really nice and clean. The 4 bed all girls room was big and had its own bathroom. We had a really nice stay and would only have to say positive things about this hostel if the staff would have been friendlier and more helpful when my friend forgot her jacket in the room. She never got a response to her emails and still hasn't gotten her jacket back.
  • 71%
  • 08 Nov 2014 Jorina Germany
  • Fantastic housekeeping staff and great improvements to the facilities since my last stay a few years ago. Front desk staff is good, and security has improved much. The area is still dodgy, but the hostel addressed many of the issues (Security, staff, atmosphere) that were lacking--only drag is the lockers under the bed which are inconvenient. Good value for the money.
  • 86%
  • 30 Oct 2014 Anonymous USA
  • Windows didnt lock in two of the private rooms, but we ended up staying in one of them because we didnt have other options. We ended up packing one of the suitcases and left it behind the reception because of this. Water pressure of the shower was very weak and it took five mins for the water to heat up. Elevator buttons were tricky and really annoying (however, they informed about it). Heater didnt work so the room was really cold. On the bright side location was awesome.
  • 66%
  • 30 Oct 2014 Anonymous Norway
  • Hostel is very well located, which turns out important when you consider that getting around in San Francisco is not exactly easy. Ambiance was nice, but showers and restrooms were clearly undercleaned in my opinion. If you have 2 bathrooms on a 25-room-floor, cleaning them only once a day may not suffice!
  • 71%
  • 19 Oct 2014 Anonymous Brazil
  • Good location although the districts nearby are slightly dodgy! But perfect location for transit and shopping. Quite a busy hostel but it's not really a party hostel, the lounge is quite quiet at times. Rooms back onto main streets which are often busier at night than in the day so bring earplugs if you are a light sleeper. Hostel feels very recently renovated!
  • 77%
  • 30 Sep 2014 Anonymous England
  • The breakfast was cleared away before 10am both mornings we ventured down there. The windows in rooms didn't lock and this would void travel insurance.
  • 51%
  • 29 Sep 2014 Siobhan England
  • We really enjoyed staying at this hostel. It was clean, decent location and had a friendly atmosphere. We also enjoyed the complimentary breakfast.
  • 89%
  • 19 Sep 2014 Penelope Australia
  • Nice hostel, no complaints. Maybe cleanliness could be better, the shower was a bit dirty. Breakfast was nice, though eating bagels for a week is not good for my stomach. Not a party hostel, atleast out dorm was very peaceful which is a good thing.
  • 80%
  • 15 Sep 2014 Anonymous Finland
  • Staff is great,very helpfull.Some doors needs to be fixed in order to close without the need of pulling them.Very nice stay in general.
  • 89%
  • 08 Sep 2014 Anonymous Greece
  • The staff is friendly and the location is very safe.
  • 100%
  • 29 Aug 2014 Anonymous Taiwan
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