Jolly Swagman Backpackers in Sorrento, Australia

They share the same key for the dorm general entrance door and the guest room. That means any guest can open any rooms with their own key (I did not try)! Although they have lockers for rent, it does leave one feeling a little unsecure with leaving belongings in the hotel. Beside that, it has good character of a backpacker's hostel

Hi Henry, Thank you for your recent review. In regards to the keys: We have a main security door for guests only to access the corridors where the rooms are located. This is a special lock that can be opened by all room keys. If you tried to open another room with your key it wouldn't work. Sorry that you misunderstood this and made you question our security. Thank you for the top marks on Staff, this is greatly appreciated. We are very proud of our friendly, helpful staff. All the best JS Crew
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Henry, from Canada ~ 9th Nov 2011

Extremely bad with the free airport shuttle. It just did not show up even though always saying "just within x minutes". After 1 hour and 15 minutes it finally came though. I do not know if it was occasionaly or common? However, this was the one and only bad experience with the hostel. The rest was just really good. Nice and friendly. Perfect!

Hi Klas, Thank you for taking time out to write a review! We are sorry to hear you had issues with the free pickup service. It's very rare for it to take so long. We are updated by the driver, so we can only relay what they tell us, so it can be extremely difficult for us as well! We are glad this didn't ruin the rest of your stay and we hope to see you again soon. All the best. JS Crew
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Klas, from Sweden ~ 25th Oct 2011