Koa Wood Hale in Vancouver, USA

68%(Avg rating)

No Service Charge

Customer Reviews

Displaying 1 to 6 of 6 reviews

100%

I have stayed at many hostels and find this one to be top-rated.The staff was very friendly and helpful.The manager does an awesome job showing great consideration to her guests and neighbors.I witnessed an encounter with a very undesirable character that wanted to stay here and Claudia handled the situation most admirably. The guests were very cheerful and friendly with the exception of one guy that was apparently expecting a 5-star hotel.Claudia shows much passion for this place, thanks. Ann, from USA ~ 1st Jan 2012

27%

BED BUGS HELL !!
Unfortunately we did have a "few" bed bugs in the male dorm only. We are very on top of these things when they arise. These bugs are brought to us, so if you think you have them please don't stay here. We have just as of three days ago completely gutted the male dorm. Tore the carpet out and put in all new mattress. WE NO LONGER HAVE THESE PESTS ON PROPERTY! We have taken messers above and beyond normal standards. There is no need for concern or alarm. We pride our selves on being cleanly and friendly!
Hide Owner Comments
Read Owner Comments
TETSUO, from Japan ~ 22nd Sep 2011

Avg Rating

68% (6 Ratings)

Character: 70%

Security: 60%

Location: 80%

Staff: 73%

Fun: 63%

Cleanliness: 63%

77%

Claudia, Marisa, Yvonne and staff have made a HUGE difference in this hostel.As a team they have worked extremely hard to clean up and improve the quality of this hostel.Each day there is something new and improved! This hostel is extremely convenient to downtown Kona and local shopping centers. Most of the folks who stay here are fun and friendly.The ocean and gorgeous sunsets are just a short 10-15 walk away and sunrise views of the ocean can be seen from the upstairs deck area. Dorothy, from USA ~ 21st Sep 2011

73%

I had a great time there. It s all that a traveler need
Thank you for your comment. We noticed we received a 2 on cleanliness from you. Due to our high standard of cleanliness at the Koa Wood Hale, we are surprised. Our hostel is under constant improvement and we take your feedback seriously. That being said, your low rating might have something to do with the fact that most of the furniture and other appliances at our hostel are second-hand, which in turn allows us to offer guests affordable accommodation. We do our best to upkeep the premises and take pride in putting our best efforts forward. Again, thank you for your feedback, we enjoyed your stay and look forward to seeing you again. Side Note: This note is to all that are reading reviews. Please keep in mind that in general the people that write reviews are most often people who have issues that for whatever reason were unable to approach us in person about. If a guest does have an issue while they are with us we encourage communication and we will do our best to solve most matters. Unfortunately, of the hundreds of people that book through Hostel World to stay with us, less than one percent actually leave reviews. We are under constant improvement and love to hear what our guest have to say to make the Koa Wood Hale the best it can possibly be. Most importantly, our Hostel is a wonderful place and we have had many satisfied guests... But don't take our word alone, come visit us and see for yourself! Aloha and Mahalo
Hide Owner Comments
Read Owner Comments
camille, from France ~ 12th Jul 2011

67%

cockroaches, but I'm hesitant to mention them as the smell of roach killer in the bathroom was more disturbing than the little bugs themselves. No relationship I could see between the name and the building, entirely undistinguished with not a touch of koa wood evident. Very clean, except for the roach killer. Suzanne, from USA ~ 1st Apr 2011

67%

Foot bare is not for everybody the young guy who did the check-in with me was really nice and helped me a lot the other guy next morning was really rude, a girl just asked what she could do and he answered that the island is so beautiful how come that she doesn't know what to do- when you don't want to talk to your guests think about getting another job! don't leave your valuables there, everybody can just walk in, especially in the afternoon when the office is locked no shuttle, bus only goes o
We have video surveillannce around the outside of the house that saves everything for 7 days, and in the last 5 years we have had NOT ONE INCIDENT of theft.... Also, we offer free use of lockers for our guests, so we think this place is the safest hostel in Hawaii. Thank you for your stay!
Hide Owner Comments
Read Owner Comments
Christine, from Austria ~ 19th Feb 2011

Displaying 1 to 6 of 6 reviews

View all hostels in

Vancouver

Book Now