Spencer - City Central in Singapore, Australia

We booked that night through hostels.com at Spencer. I wrote on my booking in the internet that I would arrive at 10pm. However, the nobody was there to open, the two doors were dark, the house looked ugly and just some drunk people around. We had to look for another hostel! I want my deposit back which I paid to hostels.com!!!!

Our night manager was waiting for you until 3am on the night you arrived and the Rosslyn Street entrance door was unlocked so all you needed to do was push it open. We are happy to refund your deposit and that will be done by tusday 14th June. I am not sure how you rated your stay with us as you claimed you could not get in the building.
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Gerald, from Austria ~ 10th Jun 2011

Terrible room and overall cleanliness: Bed bugs, musty, smelly, broken lamps. Next time I would rather sleep in a park. Seriously. I saw previous terrible reviews and still decided to stay there... Now I will trust the reviews before booking. Jose Antonio, from Mexico ~ 25th Mar 2012

Overall the place was good- you get what you pay for and that's exactly what you should expect. The room was simple and had everything we needed. A fan/air con would have been nice- don't know how people would manage in Summer! Was a nice surprise to find that towels were included :)Staff were friendly. Place was very clean and about 15-20 min walk to CBD. Overall, we were more than satisfied with the hostel :) Christiana, from Australia ~ 13th Dec 2011

Bed Bugs!! Gabriele, from Italy ~ 26th Nov 2011

great ambience with great staffs like amie,Russel and Beckie.....these guys were very helpful...... Pankaj, from Nepal ~ 23rd Nov 2011