74%
The matrasses on the beds were very hard with springs coming out: just not a very comfy sleep. While in the basement, where the luggage room was, were huge piles of matrasses that seemed very good (or at least in comparison to the ones we have slept on). Staff was good and helpful with information and breakfasts were also good.
Roy, from Netherlands ~ Aug 26 2008
84%
Very good choice to stay in Toronto. Is a pitty that only works in summer because I think the rooms are for universitary people, but everything in that hostel is very good. The bed, the breakfast, the garage, the staff. All Very Good.
Francisco, from Spain ~ Aug 25 2008
36%
The service stinks, the second day I spent there was a nightmare with the front desk staff, I reported a few stuffs lost, so the girl at the front desk told me that the cleaning crew had thrown them away because they thought I had checked out, and to top that off, she told me that I should look in the thrash for the stuffs the cleaning crew had thrown away. I just wonder what kind of training these morons at the front desk went through to deal with situations like mine, you never tell a customer
Hi,
I would normally apologise for bad customer service - however in this case I feel I must disagree totally with your comments.
You had two rooms booked, and you extended your stay for the second room late in the morning, after which time you were already supposed to have checked out. Left in your room were a toothbrush, a razor and shaving cream (and nothing else...no clothes and no other personal belongings). Housekeeping, which would normally be totally correct in thinking those items were left in the room as trash (as you were meant to have checked out already...) had thrown away those items and made the room up as a Check-out as would have been dictated by your original booking. The front desk staff were merely trying to help you find those items and try to be helpful to you, but obviously you didn't see it that way!
NW management
Hide Owner CommentsRead Owner Comments ALVARO, from USA ~ Aug 18 2008
74%
good~except cleanliness
HYOJOO, from South Korea ~ Aug 16 2008
84%
This was a comfortable, fairly convienent place to stay. The room had a large screened
JAMES, from USA ~ Aug 6 2008
66%
Neill-Wycik's loctation is excellent if you want to be close to the shopping and entertaintment centers in downtown Toronto.
The rooms are small but I found the facility to be clean and up to standards. And they are very afforfable. However, I would have love if they were more specific on their website about the rooming arrangements for couples.
K'Sah, from Saint Vincent And The Grenadines ~ Aug 5 2008
84%
might have a 24 hour cafeteria or a coffee machine and bed or desk lamps on rooms as well as provide a low-cost option transportation (van service?) to and from the airport-
roberto, from Brazil ~ Aug 4 2008
66%
This place is...functional. Not much happening in terms of social interaction. But its clean, and its central to Yonge and Dundas. Dont expect anything special from it, but its a good place to rest your head.
Blair, from Scotland ~ Aug 4 2008
66%
The place had no character as was not fun at all. Its location was its main attraction for a first timer to Toronto.
Jonathan, from Australia ~ Aug 4 2008
84%
great value for toronto. they should clean the kitchen
thierry, from France ~ Aug 2 2008
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