Casa San Gallito Hostel en Venice, Mexico

Only one door between the street and the bedroom. Without any protection and security. In the morning we didn´t get breakfeast because nobody opened the door of the hostel and we had no key for the front door. You should think about a better system for te private rooms.

All Hostelworld's and web descriptions clearly indicate that our new private rooms are located in a separate building one block away from the main house, so there's no reason for this guest to say they didn't expect to stay one block away, when even in the written confirmation sent by Hostelworld this situation is indicated. Guests are provided with keys for the main house as well for the one where the privates are, this system has been working perfectly so far and guests appreciate the privacy and comfort of staying in a quieter house while still being able to enjoy all the facilities of the main house. Security is guaranteed with a safety lock in the street door and a different lock for the room's door, and staff is available 24 hours a day. This is the standard for hostels and b&b's around the world, not to mention that Queretaro is the safest city in Mexico. We don't understand why they say they weren't able to have breakfast when they actually had breakfast in the hostel. Also we don't understand if this was the issue they felt bad about, why they put bad ratings in all the other categories. Casa San Gallito staff is always worried about assuring our guest's comfort and well-being and we will continue working towards this commitment. All the good, and not so good, comments keep us working hard every day!!
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Christian, from Germany ~ 11th Apr 2012

Great place to stay in Queretaro close to everything. There were no hot water in the shower. It doesn't look to be very secured in the 2nd building as the door of the room can be opened very easely for example if another guest doesn't lock correctly the door to exit the place. Damien, from France ~ 29th Dec 2011