Feel At Home en Annecy, Singapur

I would not recommend this for a friend...we are not happy to stay in this establishment. First of all the staff didn't make any clarification for our booking, we are not expect that our booking is being cancelled because of misunderstanding and its their fault..i am always make an email to them that we are going on sg with specific time of arrival but they never reply my messages,,and then when we arrive the room we reserve is not available.they give us room w/c much higher & it affect our tou Mildred, from Philippines ~ 31st May 2012

There is almost nothing positive to say about this place. The lighting in the room was terrible, floors were disgusting, walls were thin, bath towels were useless, bathrooms were full of flies (I wouldn't have been surprised if I had gotten foot fungus). Also at check-out, a staff member told us to give them a high rating ("at least 90%"). If they are concerned about what people think, they should put more effort into renovating their space instead of asking their customers to lie for them.

Sorry Sir, till the time you was here you was very happy and you never said anything about anything like this. Can you please tell me what is wrong in the rooms light, there is 1standard tubelight for you which is more then enough for a room other then this, you was having reading light, so where the problem is. Foot fungus is a very far story, the bathrooms get clean 3 times in a day, I think you are not happy for some other reason which I am not able to understand, Else what is the problem with the security, location and staff to you, security 24 hrs reception, 24 hrs cctv camera, your room keys, lockers then what else you need ? About Location, till now in the last 2 years every one is praising that we choose very good location, on foot only you can visit 80% attractions of Singapore; so saving your transportation money. MRT (Train) is only 3 minutes away from our place. ATM 1 min, money exchangers (1 min walk), 7-11, grocery shops, departmental stores etc. (1 min to 4 min), Little India (4 min walk) and so many other places. Staff always respective and attentive so where the problem is. Sorry Sir, Reviews are important and sometimes it goes into wrong hands...... Can't say more then that. Last but I must reply you; you talk about 90% my staff said; as we were thinking that you was very happy at the time of your stay and we asked you many times and you was very comfortable with everything. So every body expect the reward in some sense, same did we. Are we wrong in this?
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Jessica, from USA ~ 8th May 2012