Ku-Omboka Backpackers Hostel & Guest House, Lusaka, Zambia

54%

Before leaving for Lusaka I tried to call the backpackers to enquire about airport pick-ups - I couldnt get through on landline or cell phone. I sent two emails - I have subsequently returned from Lusaka and have not had a reply or any acknowledgement of my emails. Thankfully I'd managed to arrange to be met at the airport but with no help from the Backpackers. Also they tried to charge me 100% of room cost when I'd already paid a 10% deposit - was told this was a booking fee & they weren't familiar with the hostelworld printout i had. If they are going to accept bookings through the website they should familiarise their staff with the booking arrangements. Other than this I found the location was very good, quite secure and clean and staff friendly.

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Yvonne, from Ireland ~ Nov 12 2007

36%

Having stayed in numerous backpackers around the world, we made a reservation on-line for the above mentioned backpackers more than 10 days in advance. This was confirmed and a deposit was paid. Upon arrival, no one had heard of our reservation (even though we had an e-mail print out), the rooms were all full, my confirmation number meant nothing to them, no one was able to refund us and at 10h30 at night we were left to find our own accommodation in the city of Lusaka, which is dangerous at night. We booked 2 nights accommodation and even the 2nd night was fully booked. Staff were unable to even give us the owner/managers contact number, were unwilling to call a taxi for us, were in general outright rude and refused to give us our deposit back. I would like to know what the next step is? We will be working in Zambia for the next 3 years and I can assure you that everyone will get to hear about Ku-Omboka and their miserable attitude towards their paying customers. Additionally hostelworld must ensure that customers are not cheated out of money. How do I go about requesting a refund for the deposit?

Alison, from South Africa ~ Jul 16 2007