|
HOW DO I BOOK ONLINE?
Choose your destination using the map or the quick-search panel on the homepage. Please choose the hostel you would like to book and click on 'Select' You will now see the hostel description, facilities and photos. Choose your Arrival Date and No. of Nights, choose currency and click 'Make Booking'. You will now see a page displaying all the booking information including prices. Choose Room Type and No. of beds required, then click 'Make Booking'. The system will now request you to complete the Booking Form. You need a valid credit card to make your booking. We accept Visa, Visa Delta and Mastercard only Click "Confirm" and wait for your booking confirmation.
TOP
|
 |
|
HOW MANY PEOPLE CAN I BOOK FOR AND FOR HOW LONG?
You can only book for a maximum of 7 nights and for 10 people in any one booking unless otherwise specified on the hostel's microsite. If you have an enquiry for 10 or more people please click the link on the hostels microsite where you can submit your group request.
TOP
|
|
|
WHAT HAPPENS WITH THE 10% DEPOSIT?
On booking you will be charged a 10% deposit, plus a $2 booking fee This will not be refunded to you on arrival at the hostel. The remaining 90% is due to the hostel on your arrival. The 10% deposit and booking fee is strictly non refundable, as per the terms and conditions you ticked to agree to on booking.
TOP
|
|
|
WHAT CREDIT CARDS CAN I BOOK WITH?
You can only book using a Visa, Visa Delta or Mastercard.
TOP
|
|
|
IF I DON'T HAVE A CREDIT CARD CAN I STILL BOOK?
Hostels.com operates an online booking service for hostels which have a red 'Select' button and require you to submit a valid credit card number in order to secure your booking. Where a hostel's phone number is provided on the website, you can contact them directly to reserve and they may not require a credit card.
TOP
|
|
|
DOES THE NAME ON THE CREDIT CARD HAVE TO BE THE SAME AS THE NAME ON THE RESERVATION?
No! If you don't have a credit card but have been given permission to use a friend's or family member's card to book - that's ok. So the name on the credit card can be different to the name on the reservation.
TOP
|
|
|
IS MY CREDIT CARD SAFE?
Yes! Hostels.com uses Verisign, the world leader in Internet security. All information is encrypted online and transferred securely direct to the hostel.
TOP
|
|
|
IF I AM GETTING A CREDIT CARD ERROR WHILE I AM BOOKING OR WAITING FOR MY CONFIRMATION, WHAT CAN I DO?
Bookings are secure and processed through WorldPay. If you are receiving an error, here are some potential reasons why. There may be insufficient funds to cover the transaction being booked You may not have filled out all the information fields requested.
TOP
|
|
|
DO I NEED TO BE A MEMBER TO USE YOUR SITE OR STAY AT ONE OF YOUR HOSTELS?
No, you do not need to be a member of any Youth Hostel organisation to stay at any of the hostels listed. You do need to book in advance and have your booking reference with you on check- in at the hostel.
TOP
|
|
|
DO I HAVE TO BOOK IN ADVANCE?
We always recommend that you book your accommodation and other services well in advance to avoid disappointment! Allocation sells very quickly especially in high season.
TOP
|
|
|
CAN YOU CHECK AVAILABILITY FOR ME?
The online availability that you see is uploaded by each individual property. Hostels.com has no control over this availability as it is the direct responsibility of the hostels. We are an online company that provide the technology for hostels to sell their beds online. So to check availability you must do so yourself online. Enter the dates that you need and the number of people and you will see all the properties with availability for the dates of your query.
TOP
|
|
|
CAN YOU GIVE ME DIRECTIONS AND CONTACT DETAILS OF A HOSTEL BEFORE I BOOK?
Each hostel has its own unique page on the site, this is their microsite. This page will give you a description of the hostel, where it's located and the hostel facilities. As we are an online booking service we do not provide you with telephone number, email address or website details until you have made your reservation. Once you have made your reservation you will be able to view full contact details and directions to the property booked on your booking confirmation.
TOP
|
|
|
CAN YOU SEND ME A BROCHURE?
All the information we have about the property is displayed! Each hostel has its own page or microsite. All the information you need will be on these pages. At the top of the page there are 4 photos uploaded by the hostel to give you an indication of what their property is like. The pictures of the rooms will not necessarily be the rooms that you will be staying in on your arrival. The hostel will have a description of their property and the facilities they have. The information displayed here is uploaded by each hostel. It is up to each hostel to ensure that all the information here is correct. The hostel also uploads its own rates and availability.
TOP
|
|
|
I AM AN OLDER TRAVELLER, WILL I STILL BE ABLE TO BOOK ONE OF THE HOSTELS ONLINE?
If a hostel has any age limits it should specify this on its hostel page (or microsite). All the information on the hostels microsite is uploaded by the hostel themselves and should be accurate and up to date. It is the hostels responsibility to ensure that all the information is correct.
TOP
|
|
|
|
CAN I MAKE A BOOKING FOR A LARGE GROUP OF PEOPLE ONLINE?
Yes, you can make a confirmed online booking for less than 20 people here on this website or on our new group bookings site http://www.hostelgroupbookings.com. For groups of more than 20 people you can send an online request directly to just one or a number of suitable hostels. You are under no obligation to confirm this booking once you have made the request. You will receive a reply directly from the hostel within 24 hours.
TOP
|
|
