Hostel Gol'yanovo in , Venaja

It was impossible to find the entrance of the hostel, so despite having paid,I did not receive what I wanted and what I paid for.Also the description,how to get there,was very bad.Only the help of another hostel in Moscow saved me from spending time in the streets.First message I received from the owner in the evening by 8pm, asking where I am and that he/she could meet me, but further inquiries of mine remained unanswered.Very bad experience.Why so uncooperative? Juergen, from Germany ~ 1st Feb 2013