Journeys Brighton Hostel dans Cusco, Angleterre

69%(Avg rating)

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Customer Reviews

Displaying 1 to 3 of 3 reviews

43%

Rude French guy at reception made me feel terrible. No one spoke with each other. The breakfast was pretty basic. Hot showers were nice. The mattresses were gym mats - with the covers on them and everything. VERY small and uncomfortable beds.
Dear guest, Thank you so much for taking the time to post your feedback, this really is invaluable as it helps us improve in areas we may be lacking. I was very sorry to hear that a member of my team upset you and you have my assurance that this has been dealt with and the person concerned, no longer works at this Hostel. I take on board your comments re Breakfast and will look at improving where possible, bearing in mind we are a Backpacker's Hostel and no other here in Brighton actually provide Breakfast free of charge, I appreciate your comments though. As for the type of Mattresses we have here, I have been assured that these are the best on the market, especially when it comes to preventing such things as Bed Bugs, which many other properties tend to get, we thankfully have no such problem. Again however, I appreciate your comments and thank you again for taking the time to post your feedback. I do hope you will give us another chance to change your view of the Hostel by coming to stay again on your next trip to Brighton. If you do, I would be happy to arrange a special discounted rate for you so please contact me directly on steve.stott@visitjourneys.com Regards Steve Stott
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Elizabeth, from New Zealand ~ 27th Sep 2011

77%

Stayed here for 2 weeks and didn't have any problems. Nice place to stay for a while, would recommend to a friend.
Dear guest, thank you for taking the time to give us your feedback and I am pleased to see that you enjoyed your stay. Guest feedback is invaluable in helping us improve in areas we may be lacking, so it is great to hear we got everything right during your time with us. Look forward to seeing you again on your next visit to Brighton. Regards Steve Stott
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Ida, from Finland ~ 29th Sep 2011

Note moyenne

69% (3 Ratings)

Charactère: 67%

Sécurité: 87%

Emplacement: 80%

Personnel: 67%

Divertissement: 60%

!!CLEAN!!: 53%

87%

Bit of a mix-up with my bed on the second night, but generally a nice place to stay.
Dear Guest, Thanks for taking the time to give us your feedback, this is very much appreciated as it helps us improve in areas we may be lacking. I am sorry to hear about the mix up with your bed on your second night and hope my team resolved the matter quickly for you. I also hope this mix up didn't impact too much on your stay with us and I look forward to welcoming you back on your next trip to Brighton. Once again, thanks for taking the time to give us your feedback. Regards Steve Stott
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Kaye, from Scotland ~ 27th Jun 2011

Displaying 1 to 3 of 3 reviews

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