Hi Matthew,
Thanks for your feedback, we do take it really seriously here at Westend Backpackers. Were glad to hear that you enjoyed our staff and our internet facilities.
I am disappointed to hear that our rooms and cleanliness wasn't up to your standard. We do take cleanliness here very seriously, all our linen (sheets, pillowcases and doona's) are sent away for cleaning after every single guest, I'm sorry that, wasn't your impression when you stayed here.
We are currently reviewing our procedures as so to improve on for future guests.
Warm Regards,
Jess
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