Firstly, he booked a Dormitory room for a couple nights
(THB290@night) and then he requested to change a room type to a
Standard room, because he had misunderstood that airport transfer is
included which it's logically impossible! However, he was confused due
to our advertising sentence.
After I checked, I gave him an official apology and accepted this
mistake. He finally confirmed to select a Dormitory room. I thought
this problem was over, but it wasn't. While checking in, he impolitely
complained us with rough words in the way somthing rude. I kept trying
to deal with this by explaining to him. He said he wasn't satisfied on
our dormitory room, location, staff and whatever he could refer in
that moment for making every thing worst!
He posted his comments saying that there was no pool for dormitory
room, it's not true! He'd never ever taken a look around the hostel.
He didn't listen to information I tried to describe the scope of our
services. He then needed to suddenly check out. He asked for refund, I
informed him that some amounts of deduction for bank and credit card
fees were a must in case of immediate cancellation regarding our
strict regulations! He said "THAT'S FINE". Thus, why did he write that
we charged him unreasonably for these fees. The truth was we didn't
charge him for something unfair!
He is such the first one ever who still doesn't try to understand us.
In contrary, he keeps trying to make our reputation ill !
Honesty, sincerity and best services all are the first priority our
hostel really cares.
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