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Home World Asia & Middle East East Asia China Ostelli Xi'an Ostelli Canaan International Hotel
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132 East Street,
Situated in the very heart of the Xi'an city-East Street, Canaan International Hotel is just a short stroll from a multitude of fine dining, great shopping...
Carattere: 46%
Sicurezza: 93%
Localita': 86%
Personale: 86%
Divertente: 40%
Pulizia: 66%
64%
I got several bug bites while in bed. Also I had a problem with the water machine in my room. The water was coming out with big brown particles. After waiting 15 minutes for room service, I called again and they said room service could not fix it at that time and offered me 2 bottles of water in replacement. When I checked-out, not only had they never fixed the water machine, they tried to charge me for the 2 bottles of water. I refused to pay for the water because it was not appropriate. The English of the front desk needs to improve for basic requests like a RECEIPT. Also the taxi they arranged for me charged me double the correct amount (he didn't use the meter).
86%
The hotel was very nice, we were upgraded for free as the hotel had double booked which was nice. The location is great, walking distance from the Bell Tower and great restaurants and shops. The only negative comment is about the laundry services, they were VERY expensive. Though the staff did helpfully take us to a local laundry place and translate for us. Not a good service for backpackers though!
90%
There is only one non smoking floor in the hotel and people were smoking on that floor as well. The hotel moved us to a nice suite at no extra cost to solve the problem.
76%
Nice rooms in a hotel that has no particular character. Staff very, very attentive. English info at the desk. About a 1,5 km from the action but very easy (and cheap) to travel by bus. A good value for your money. Nothing to do with the hotel but the taxis waiting at the door (like in other big hotels in Xi'an) will all try to overcharge. Take a taxi a few meters farther on the street... Jean-Pierre Québec
94%
The staff is great. It help you in anny way
