I was very disappointed with the general attitude of the staff, especially the kitchen stuff who could have not been more unfriendly if they tried.
Communication with guest are also not excellent. There was an miscommunication in booking and I was checked out a day earlier without warning. I found myself without a place tostay at 10 PM at night after I returned to an occupied bed after a long day.
I'm so sorry that our customer service didn't reach your expectations and that you had problems with your check out date. I looked at the occupancy for that day and noticed that we still had beds to sell.
I hope you can forgive us and give us another try next time in your in the area. Hide Owner Comments
it was wonderful... they really tack care of you .. and there is a special rate for the tour guides just because you are from the hostel... i loved it ..:)
Thank you so much for taking the time to leave such an uplifting comment....sounds like we did our jobs and you left happy! Hide Owner Comments
everything was perfect. we had a great time in santa monica/los angeles. only the showers were to hot and it was nat possible to regulate the heat.
Anne, from Germany ~ 22nd Oct 2011
73%
Good hostel, I like the fact that it is big and spacious and the free breakfast is always an asset. The location was great if Santa Monica is your target.
Not liked the fact that it is a alcohol free environment - I understand that some people can get out of control, but there is a great patio that I could have used to have a glass of wine while reading a book.
Don't rely on the wifi internet. It barely works.
Luiza, from Brazil ~ 7th Oct 2011
90%
This location is a nice little city on the ocean.I did not have enough time to do all I wanted to do in seven nights.I found it extremely easy to navigate via public tranportation and used a Budget rent a car for two days to visit some friends, Costco in Marina del Ray, and return to LAX to make a 6 AM flight back to NYC.The breakfast had a nice selection and coffee was complementary well beyond the breakfast hour.I found the Fish & Chips at Ye Old Kings Pub on the corner excellent.
Audrey, from USA ~ 28th Sep 2011
77%
I liked the hostel very much. I haven't stayed in any other hostel yet. But this one was good.
They only forgot to put towels on the beds a few times. Also on my bed.
Marleine, from Netherlands ~ 15th Sep 2011
87%
The breakfast could be more complete(more choices), but it was good any way.
IZASKUN, from Spain ~ 27th Aug 2011
The location of the Hostel in Santa Monica is great. You just walk two blocks to see the ocean and of course the beach. My sister and i really enjoyed the stay.
Mirka, from Germany ~ 3rd Aug 2011
93%
Fantastic location - this is a large hostel with a great atmosphere. The showers have one tap, which leads to a temperature which is not always satisfactory (ie - too hot/too cold/luke warm - never quite right).
Hannah, from Australia ~ 23rd Jul 2011